The 5 best business insurance brokers in Australia that understand your industry
Time and again, I’ve seen how insurance gives businesses something to fall back on when things go wrong. Like the pizza shop owner in our neighborhood who bounced back after a fire, or the construction firm on the news that avoided heavy losses after a site injury.
Even that big-name company that’s been around since my grandparents stayed afloat during a major data breach. Whatever kind of business you run, one thing’s clear—the right coverage can mean the difference between getting through it or going under.
The best business insurance brokers in Australia will make sure that you get through it. With experience across SMEs, trades, and corporations, they understand what you need—and will offer expert solutions and support to match.
| How much does it cost to hire a business insurance broker in Australia? Hiring a business insurance broker in Australia often costs nothing upfront, as most earn a 10% to 30% commission from the insurers. However, some may charge a separate fee—ranging from $30 to $40 for a simple policy to thousands for more complex coverage. |
1. Dynamic Insurance Services
Address: 67 Howe St, Osborne Park
Phone: +61 8 9207 3688
Business hours: Monday-Friday, 9:00 AM to 5:00 PM
True to its name, Dynamic Insurance Services brings energy and care to helping businesses grow, recover, and feel taken care of. Much of that comes down to the team’s meticulous work, responsiveness, and commitment that give clients peace of mind.
A member of NIBA (National Insurance Brokers Association), they have extensive experience across different professions and sectors. That means working with the security industry, information technology, hospitality, trades, transport, and civil contractors, among others.
No matter your industry or business stage, they’ll tailor an insurance program that suits your operations. Say you’re running a small trade business—expect them to offer their Trades Package that covers public liability, tool protection, and business interruption.
Throughout, clients appreciate their clear explanations, patience in answering questions, and transparency with fees. Yet, some struggled with communication, as slow responses often came during peak periods like construction season, from September to March.
Recommended the best policies and quick to respond
“Dynamic Insurance Services is the best insurance broker that we’ve come across in Perth or Western Australia. We have been working with Cynthia and her team for a few years and they understand the nature of our business and recommended the best policies to cover any commercial risk, including those we couldn’t foresee. They are very professional and quick to respond, while being very transparent. This team is really dynamic….thanks for being the best!”
- The Marketing Interchange Reception, Google Review
Proactive in ensuring we’re fully protected
“We’ve been working with Dynamic Insurance Services for our business insurance needs, and the experience has been exceptional. They consistently provide us with comprehensive coverage tailored to our specific industry requirements, and their customer service is second to none. Their team is always responsive, professional, and proactive in ensuring we’re fully protected. We appreciate their attention to detail and the peace of mind they provide. Highly recommend Dynamic Insurance Services for anyone looking for reliable and expert insurance solutions.”
- Craig Oldnall, Google Review
2. Smart Business Insurance Pty Ltd.
Address: Level 3 9/11 Claremont St
Phone: +61 1300 542 573
Business hours: Monday-Friday, 8:45 AM to 5:30 PM
Start-ups and long-established businesses alike thank Smart Business for making the insurance process stress-free and fairly priced. From the prompt quote request to well-thought policies and comprehensive packages, clients say it really feels like they have your back.
Among those they’ve assisted are commercial properties, restaurants, tradies, manufacturers, and healthcare providers. And while that’s just the start, it’s their brokers’ work on public liability and professional indemnity that business owners keep coming back to.
Some were discouraged to return, though—one after miscommunication with a consultant about required details, which led to tense interactions. Another pointed out frustrating follow-ups, where they were left waiting or passed between staff.
Even so, them being part of Steadfast—Australia’s largest general insurance broker network—carries weight. Many have even stayed with them for years, drawn by the broader market reach, better deals, and strong client focus that membership brings.
Best coverage at a great price and so reliable
“I can’t recommend Hayley enough! From the very beginning, she was professional, knowledgeable, and incredibly easy to work with. She took the time to understand my needs and explained all my options clearly, without any pressure. Her friendly and supportive approach made the whole process smooth and stress-free. Hayley went above and beyond to find the best coverage at a great price, and she was always quick to respond to any questions I had. It’s rare to find someone so reliable and genuinely caring in this industry.”
- Karachi Street Food, Google Review
Simple, easy, and presented the best products
“Simple and easy process. With Michael Vi as our (fantastic).consultant broker, we took up Public Liability and Professional Indemnity insurance and on our way to take up management liability insurance soon. Our needs as an incorporated association involved in kids and community soccer, were quite unique and Michael presented us the best products fit for our purpose.”
- Suman Regmi, Google Review
3. BRM Insurance
Address: Suite 1D/1345 The Horsley Dr
Phone: +61 2 8076 0988
Business hours: Monday-Friday, 8:30 AM to 5:00 PM
BRM, or Borromean Insurance, specializes in serving buyers’ agents, licensed sports clubs, medical centers, and truck repairers. Clients are all for the proactive and organized approach—especially in retail, public and products liability, and professional indemnity.
Their brokers are often recognized for the professionalism and willingness to assist they consistently demonstrate. And aside from the fast quote turnaround and thorough policy reviews, business owners also mention the solid, affordable coverage recommendations.
Of course, going through every detail with patience and responsiveness is part of their style. However, while their prices are said to be competitive, the broker fees added on top of commissions didn’t sit well to a few clients—causing others to walk away.
The upside is that many remain appreciative, noting that BRM helped them save considerably compared to other brokers. One standout area is property and car insurance, where clients scored great deals, all while keeping the right protection in place.
Gives me confidence that my business is well protected
“BRM manages the insurance for my plumbing business, and I can’t recommend their service highly enough. They offer a smooth and efficient process, with prompt responses and a fast turnaround on quotes. Their attention to detail gives me confidence that my business is well protected. If you’re looking for reliable and responsive insurance,BRM is the place to go.”
- Ahmir Taouk, Google Review
Got the right coverage at a competitive rate
“I had a fantastic experience working with Ujjwal to get Professional Indemnity insurance for my business. He was knowledgeable, patient, and took the time to explain all the options available to me. Ujjwal made the entire process smooth and stress-free, ensuring I got the right coverage at a competitive rate. I really appreciated his prompt communication and attention to detail. Highly recommend his services to anyone needing business insurance.”
- Bijesh Jonchhe, Google Review
4. CGIB
Address: 4/1016 Doncaster Rd
Phone: +61 3 8841 4200
Business hours: Monday-Friday, 9:00 AM to 5:00 PM
CGIB’s repeat clients often credit their helpful, resourceful, and easy-to-deal-with team. And when we looked closer, we found that most businesses who sought their services came out with the best policies, deals, and prices—all delivered in a timely, efficient manner.
When it comes to claims support and advocacy, professionals vouch for how they’re with you every step of the way. Helping gather photos, reports, and other details to build a strong, accurate claim, and even negotiating with insurers or third parties for favorable outcomes.
Because of that, business owners also trust their year-round support in managing risks and protecting their business. With NIBA and Steadfast memberships, it’s really no surprise that their work meets such high standards for ethics, professionalism, and client care.
On the downside, some were let down when their calls and emails went unanswered, which led them to go with other brokers instead. Still, their broad client base—including architects needing professional indemnity cover and builders insuring work vehicles—speaks to their range.
Undertakes due diligence each year
“Quick shout-out to Lisa and the team at C.G.I.B. Insurance. When I first approached them some years back, they undertook a lot of work to secure strong, cost effective coverage for earth-moving equipment that I had purchased new, to construct our new home. Since that time, Lisa undertakes due diligence each year to ensure that the coverage remains relevant to our needs, but yet economical and without all the bolt ons that aren’t necessary in our circumstances. I strongly recommend that if you are in need of bespoke insurance for your own needs, that you get in touch with the team at C.G.I.B.”
- Scott Furrer, Google Review
Really tried to advocate for me and followed things through
“We have been using CGIB for our residential strata insurance for over 5 years. In the last 12 months I have mainly dealt with Caroline and she has always been incredibly helpful, resourceful, reliable and honest in all our exchanges. She went above and beyond to assist me with a complicated claim with an insurer – she really tried to advocate for me and also escalated things when required. I really appreciated her professionalism – following things through to the end and making sure there were no loose ends. She also has a down to earth and friendly manner that never goes unnoticed. I have also spoken to Sarah when Caroline was on leave and I found her to be really helpful and professional too. Thanks CGIB!”
- Kathryn R., Google Review
5. Youi Business Insurance
Address: 2 Smart Dr, Sippy Downs
Phone: +61 1300 234 731
Business hours: Monday-Sunday, 24 hours
At Youi, insurance is more ‘you-shaped’—letting you choose the type of cover that works for your business. But first, the brokers take the time to listen to your needs, and it’s here that small business owners value the team’s thoughtful suggestions and genuine care.
That’s really their focus business-wise—small businesses, particularly with products and public liability cover. But it still spans across different industries such as tradies and contractors, cleaners and domestic, retail and shops, as well as make up and hairdressers.
Meanwhile, they also cover cars, motorcycles, watercraft, and more—perfect for businesses looking to insure company vehicles. Residents rarely had issues with claims, too, as Youi’s brokers review everything fairly and quickly to help you recover faster.
One drawback is that while it started out affordable for some, prices later increased, leaving clients feeling like they weren’t saving much after all. Others weren’t too keen on the company storing credit card details and automatically charging them the following year.
Thoughtful and tailored suggestions
“I had a great experience working with the insurance advisor – Cheyenne. She was incredibly patient, knowledgeable, and took the time to explain every detail clearly. Her suggestions were thoughtful and tailored, as if she were selecting the insurance for herself. I truly appreciated her care and professionalism. Very impressed with her service!”
- Sindhuja S. L., Google Review
Easy to deal with and never had issue with claims
“Every time I call I always have received a genuine greeting. Always helpful and nothing is a bother, anything that they are not sure of they will ask. Very professional respectful and just easy to deal with. Been with them for quite a few years and have compared others around but always come back for price.i travel a lot and have to claim in other parts of Australia and never had an issue with claims.”
- Neil Cooper, Google Review